Training and Development Administrator

Job Summary:

The Training and Development Administrator will be responsible for communicating with Managers and Supervisors to identify training needs and map out developmental plans for teams and individuals, including managing, designing, developing, coordinating and conducting internal training programs and coordinating resources for external training programs for the company.  Ultimately, the role of this position is to oversee all professional development at our company and to deliver quality training programs that help meet our business needs.   



Must have a minimum of two years’ experience working in the health insurance field with a minimum of 1- 2 years training experience.  Familiar with instructors, equipment and educational material requirements for training or projects that include engaging our workforce is required.  Experience with various training methods including, on the job training, individual training, e-learning or creating group training sessions or workshops is essential.  Understanding quality inspection, auditing and testing experience is required.  Excellent oral, written and interpersonal communications skills.  Ability to publicly speak and maintain confidence in the content of the training materials and information you are training on.  Demonstrate the ability to work well in a team and an individual environment.  Dedicated to providing exceptional service and the ability to constantly improve training as a result of feedback is key.  Disciplined listening and analytical skills is required.   Working knowledge of CPT, HCPCS, ICD codes & medical terminology is essential.  Bachelor’s degree preferred.


Essential functions and responsibilities:

  1. Identify and assess training needs throughout the company to develop an annual training budget and implementation schedule. 
  2. Develops training partnerships that can enhance employee development and training as needed by individuals and the company.   
  3. Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  4. Responsible for administration of CHP e-learning platform, using Litmos to communicate, track and monitor required annual training for CHP.  Including but not limited to; maintaining the system for adding new users and terminating users, creating and developing content for training, using the reporting features for tracking training and when necessary, providing information on training required through auditors.    
  5. Develop and formulates course curriculum and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, e-learning, meetings and workshops.
  6. Focuses on developing course curriculum using resources and information to administer quality training programs that meet the needs of supervisors and managers, also evaluates external training partnerships to ensure that the training programs are effective and appropriate to meet the demands of our workforce.   
  7. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
  8. Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
  9. Tests or quizzes trainees to measure progress and to evaluate effectiveness of training pre and post trainings.   

10.  Reports on progress of employees under guidance during training periods.

11.  Maintain trainee records and works with the HR department to track hours of trainings for staff.   

12.  Conducts evaluations, surveys, focus groups to gather continuous feedback to assist with improving training outcomes and ROI.    

13.  Uses quality monitoring data management system to compile and track performance at team and individual level.

14.  Accesses feedback from managers and supervisors to identify training gaps or need for refreshers.  

15.  Prepares and analyzes training reports for management.   

16.  Must have thorough understanding of all equipment, methods, and procedures in order to effectively train new staff and to upgrade the skills of existing personal.

17.  Assists with other HR functions as needed to expand knowledge and allow for further career growth and opportunities.  

18.  Attends and participates in HR staff meetings to learn and better understand HR departmental goals, objectives and KPM’s.

19.  Cross trains in HR to be familiar with HR departmental roles and responsibilities, assist as needed with projects, staffing during peak periods and building team capacity.         

20.  Other duties as assigned.


If you meet the above qualifications and have an interest in this position, please send your resume and completed application to:

Mail: Consolidated Health Plans, Human Resources, 2077 Roosevelt Avenue, Springfield, MA 01104-3503

Fax: (413) 452-5329 Attn. Human Resources


Phone: (413) 733-4540 ext. 120


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For more information contact us at or call us at (413) 733-4540 ext. 120