Temporary Customer Service Representative

Job Summary:
The incumbent in this position is responsible for customer service (medical, accident, dental, disability, life, etc.) in support of all product lines administered by Consolidated Health Plans.   



  • Possess effective communication skills and be patient, resilient and stress tolerant
  • A minimum of one years’ work experience in customer service preferably working in a health insurance setting, medical billing office, coding with a health care provider or related field   
  • Customer-focused with a genuine interest in helping others
  • Cooperative and enjoy working with others as part of a team
  • Mature, responsible and dependable with focus and attention to detail
  • Above average computer proficiency skills with ability to type
  • Stable work history
  • Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service  


Essential Functions and Responsibilities:

  • Learning the basics of insurance
  • Understand the products serviced at Consolidated Health Plans
  • Learning to navigate the LuminX claim system
  • Understand the customer service process
    Meet and/or exceed productivity standards
    Provide accurate responses to callers
  • Demonstrate a sense of urgency to ensure calls are answered within queue standards
  • Adhere to deadlines/turn-around times
    Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
    Ability to multi task
    Ensure that all voicemail messages are obtained and calls are returned within 24 hours
  • Consistently maintain a positive and professional attitude
  • Communicates issues, concerns etc. to supervisor
  • Perform other duties as assigned, or as situations dictates

Please send your resume and completed application to CHP Human Resources at:

Mail: Consolidated Health Plans, Human Resources, 2077 Roosevelt Avenue, Springfield, MA 01104-3503

Fax: (413) 452-5329 Attn. Human Resources

Email: human_resources@consolidatedhealthplan.com

Phone: (413) 733-4540 ext. 120


Employment Application

Download Employment Application


For more information contact us at human_resources@consolidatedhealthplan.com or call us at (413) 733-4540 ext. 120