“An employee was seeing a doctor who was not contracted with his network for an upcoming procedure. I asked Provider Relations for assistance and CHP was able to get the doctor’s office manager to agree to accept network contact pricing rather than delaying the employee’s procedure by rescheduling him with an in-network doctor. Just wanted to let you know you could continue to sell the abilities of CHP staff because they are truly amazing, especially when I need them the most!!”

- Staff, Pinsly Railroad Company

“I can begin by telling you that our Company is 100% satisfied with the service we receive from CHP. It all started when the transition from the old TPA went so smoothly thanks to everyone involved at CHP. Our employees, who are somewhat hard to please, have nothing but good things to say about CHP. I especially like knowing that the benefit plans are in good hands and that all of the regulatory matters are being handled properly and professionally.”

- Staff, Tri-State Diesel

“Consolidated Health Plans has been extremely professional and cordial in dealing with our students and our staff. When I need to contact claims representatives, they are prompt in returning my calls and answering my questions. The staff from CHP are available to us at orientations. They connect with me during the school year to assure that I have no concerns and to update me with current information. Thank you CHP.”

- Staff, Lyndonville State College

“CHP has done a wonderful job working with the complex needs of Vermont State Colleges especially since it involves working with 4 separate college locations/staff and student populations. The staff at CHP provide great customer service and in turn that supports the VSC commitment of excellent service for our students.”

- Staff, Vermont State College

“The sales representative is knowledgeable of his products and works with us to develop a policy that meets our students’ needs. The client representatives are there for support as needed. CHP representatives are understanding of the unique needs of international students.”

- Staff, Clarion University of Pennsylvania

“Your organization should be aware of your outstanding performance and the satisfaction of this customer! I write now to affirm how pleased I am with the customer service you provided. Your organization should know that you:

  • Were polite and respectful to a customer who was both frustrated and demanding;
  • Went the “extra mile” to undertake research that crossed organizational lines;
  • Followed through to the completion of the task, including contacting a non-CHP (pharmacy benefit) administrator; and
  • Are a credit to your organization.”

- Student, University of Southern Maine, regarding a CHP Customer Service Representative