Privacy Policy

Consolidated Health Plans, Inc. (CHP) is committed to protecting your privacy. We have designed our website to allow you to visit most areas without identifying yourself or supplying personal information. For those areas where you are requested to provide identifiable information, we assure you that it will only be used to support your customer relationship with CHP.

What information do we collect?

On some CHP web site pages, you may request information, which requires a response. We may ask for information when you register for a service or order products from our online catalog. Therefore, we may need your name, Email address, phone number, etc. in order to fulfill your request and to help prevent fraud and ensure against data loss. Depending on the transaction, we may also require credit card information. This credit card information may be used to assist in certain functions, such as processing enrollment and payment information, however credit card numbers are not stored on our website, or at our facility. 

Disclosure

We do not disclose your personal information unless the following conditions are met: You provide to us a specific written consent, or we are required by law. Be assured we do not sell, rent, lease or share your personal information with any individual, group or company outside of CHP. Your personal information is only used for the purpose it was collected.

About “Sessions” and “Cookies”

CHP utilizes session variables on some transactions, such as enrollment confirmation, to enable users to utilize this website.  A “session” is a server-side storage of information that operates during your interaction with the CHP website or CHP programs.  During a session your computer would store only the “session id” allowing more significant information to be stored on the CHP server. When your browser is closed this session’s information disappears. It is not stored here or on your pc or mobile device.

A “cookie” is an element of data that we send to your browser when you link to our website.  It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function.  Our cookie does not extract Personal Information.  Our cookie also acts to verify you as a unique visitor to the website and allows you to access your information in a safe and secure manner. 

When browsing a web site, a cookie identifies only your computer's browser. Any cookie set on your computer by CHP is used for the sole purpose of identifying you as a return site visitor, and is not shared with any other website.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. High-level encryption ensures protection when providing sensitive data such as credit card information and forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online.

How you can correct your information/inaccuracies

To meet the Fair Information Practices as defined by the U. S. Government, inaccuracies in personal information may be corrected by sending e-mail or postal mail as described below. Changes will be acknowledged by the same method as the change request.

Contacting the CHP web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact us by e-mail, postal mail or phone.

Postal mail may be sent to:

Privacy Officer

Consolidated Health Plans, Inc.

2077 Roosevelt Avenue, Springfield, MA 01104

Please note that any email you send to us is likely not encrypted and may be viewable by other internet users, without your knowledge and permission, while in transit to CHP. Please DO NOT send us an email that may contain information that is considered confidential. If you wish, you may contact us instead via telephone at the Member Services toll-free number that appears on your ID card.

Privacy outside the CHP website

Once you click to another website, this Consolidated Health Plans Privacy Policy no longer applies.

Image reproduction

Any reproduction of the images on consolidatedhealthplan.com is prohibited. Images may not be photocopied, scanned, transmitted, stored in a retrieval system of any nature or used on the Internet.

Other

While we maintain every effort to be as accurate as possible, CHP is not responsible for typographical errors on this site.

Changes to Privacy Statement

CHP may change this Privacy Statement from time to time; when updates are made, the version date (located at the bottom of this Privacy Statement) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Privacy Statement to see if there have been any changes that may affect you. This Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Notice of Privacy Practices

  • For Students:

If you are using this website to enroll or to waive off your school’s health plan, or to access information and services related to the health plan, please review the “Notices of Privacy Practices” which is available to you via a link on your school’s webpage.  These notices describes how CHP or the insurance carrier may use and disclose your personal health and financial information when administering your benefits, and explains your legal rights. 

  • For Employees:

If you receive benefits through a group health insurance plan, your employer will be able to tell you if your plan is insured or self-funded. If your plan is self-funded, you may want to ask for a copy of your employer’s privacy notice if you do not see it available herein. You should read this notice before enrolling in a particular plan.

 

Version: July 2016