Contact us by mail:

2077 Roosevelt Avenue
Springfield, MA 01104

Contact us by phone:

Main Number: (413) 733-4540

Customer Service for Colleges & Universities:

(877) 657-5030

Monday - Thursday 8:30 a.m. - 7:00 p.m. EST
Friday 8:30 a.m. - 5:00 p.m. EST

Customer Service for Employers & Associations:

(877) 657-5035

Monday - Friday 8:30 a.m. - 5:00 p.m. EST

Fax Numbers:

Claims: (413) 733-4612
Sales: (413) 747-8418
Provider Relations: (413)-781-1958

To view a calendar of days CHP will be closed, please click on the "CHP Calendar" link located in the grey side bar to the left.

You can use this form to e-mail us:

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If you are a member, please include the following information with your question in the box below, so we can process your request more efficiently:
  • Insurance ID Number
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