You can contact us by mail:

2077 Roosevelt Avenue
Springfield, MA 01104

Business Hours:

M-F 8:00 a.m. - 5:00 p.m. ET

To view a calendar of days CHP will be closed, please click on the "CHP Calendar" link located in the grey side bar to the left.

You can contact us by phone or fax:

Main Number: (413) 733-4540
Toll Free: 800-Med-Stop (633-7867)
Claims Fax: (413) 733-4612
Sales Fax: (413) 747-8418
Provider Relations Fax: (413)-781-1958

Customer Service for New York University:

Toll-Free: (877) 373-1170
Claims Fax: (413) 214-6482
E-mail:nyu@consolidatedhealthplan.com

Customer Service for UMass-Amherst:

Toll-Free: (877) 657-5027

You can use this form to e-mail us:

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If you are a member, please include the following information with your question in the box below, so we can process your request more efficiently:
  • CHP Member ID
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